Returns & Refunds Policy
At Varelli London , we want you to be completely satisfied with your purchase. If for any reason you need to return an item, our policy is designed to make the process as straightforward as possible, in full compliance with the UK Consumer Rights Act.
1. Right to Cancel (14-Day Cooling-Off Period)
- Timeframe: Under UK law, you have the right to cancel your order and request a return within 14 days of receiving your items.
- Condition: Items must be returned in their original packaging, unused, unwashed, with all tags attached, and in a resalable condition.
2. Faulty or Damaged Items
- Timeframe: If an item arrives damaged or develops a manufacturing fault, please notify us as soon as possible.
- Resolution: Once the fault is verified, we will offer a replacement, a repair, or a full refund, including any standard delivery costs incurred.
3. How to Start a Return
To initiate a return or exchange, please email us at contatovarelligroup@gmail.com with the following details:
To initiate a return or exchange, please email us at contatovarelligroup@gmail.com with the following details:
- Your full name and order number.
- The reason for the return.
- Photos or videos of the issue (if the item is faulty).
4. Return Shipping Costs
Unless the item is faulty or incorrect, customers are responsible for the cost of return postage. We highly recommend using a tracked shipping service, as Varelli London cannot be held responsible for returns lost in transit.
Unless the item is faulty or incorrect, customers are responsible for the cost of return postage. We highly recommend using a tracked shipping service, as Varelli London cannot be held responsible for returns lost in transit.